Questions & Answers
Everything You Need to Know
Clear answers about shipping, setup, cleaning, filters, and support before you bring PuraPaws home.
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Follow your order after dispatch.
Simple cleaning and filter replacement.
Orders are usually processed within 1–3 business days before shipment. Once your order is shipped, estimated delivery typically takes 7–14 business days depending on your location and carrier updates.
Yes. Once your order ships, you will receive a tracking number by email so you can follow your package.
Yes. The PuraPaws Fountain™ is designed for cats, small dogs, and multi-pet homes.
For best results, we recommend replacing the filter every 2–4 weeks depending on water quality, daily use, and the number of pets in your home.
Empty the water, remove the top parts, rinse the stainless steel body, and gently clean the pump and filter area. Regular cleaning helps keep water fresher and the pump running smoothly.
Yes. The pump is designed for quiet everyday use. For best performance, keep the water level above the minimum line and clean the pump regularly.
Please contact us within 7 days of delivery with photos or a short video of the issue. We’ll help with a replacement or another suitable solution.
Some pets need a little time to adjust to a new fountain. Place it in a familiar area, keep it clean, and allow your pet to explore it naturally.