Privacy policy
Privacy Policy
Last updated: July 1, 2026
At PuraPaws, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, contact us, or use our services.
By using our website or purchasing from PuraPaws, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation and transaction information
- Messages or support requests you send to us
We may also collect certain information automatically when you visit our website, such as your device information, browser type, IP address, pages viewed, items added to cart, and how you interact with our store.
How We Use Your Information
We use your personal information to operate our store and provide our services, including to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide tracking information
- Respond to customer support requests
- Process returns, refunds, or replacements when applicable
- Improve our website, products, and customer experience
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
Marketing Communications
If you subscribe to our emails or provide permission, we may send you product updates, offers, and other marketing communications.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails. Even if you unsubscribe from marketing messages, we may still send you important non-promotional emails related to your orders, account, shipping, or customer support.
Sharing Your Information
We may share your information with trusted service providers who help us operate our store and fulfill your orders, including:
- Shopify, which powers our online store
- Payment processors
- Shipping and fulfillment partners
- Email and customer support providers
- Analytics and advertising partners
- Service providers required to operate our website and business
We do not sell your personal information directly to unrelated third parties for cash. However, depending on where you live, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under applicable privacy laws.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you visit our store, make a purchase, or interact with our website. Shopify processes this information to help operate the store, process payments, support checkout, prevent fraud, and improve its services.
Your information may be processed by Shopify and other service providers in countries outside your country of residence.
Cookies and Tracking Technologies
We may use cookies and similar technologies to help our website function properly, remember your preferences, analyze website traffic, improve our store, and support advertising or marketing activities.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or checkout functionality.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive personal information through unsecured communication channels.
Data Retention
We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data sharing where applicable
These rights may vary depending on your location and applicable law. We may need to verify your identity before processing your request.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their location.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete the information where required.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence, including by Shopify and other service providers that help us operate our business.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.
Any updates will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: