Shipping policy
Shipping Policy
At PuraPaws, we are happy to offer free standard shipping to selected countries.
Order Processing
Most orders are processed within 24–72 hours after payment is confirmed.
During busy periods, holidays, or high order volume, processing times may take slightly longer. Once your order has been processed and shipped, you will receive a tracking number by email.
Estimated Delivery Time
Once your order has shipped, estimated delivery typically takes 7–14 business days depending on your location, carrier route, customs processing, and local delivery conditions.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, customs processing, or other factors outside our control.
Free Standard Shipping
We currently offer free standard shipping on all eligible orders to selected countries. There are no additional standard shipping fees at checkout when your location is within our available shipping regions.
Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24–72 hours to appear after the package has been handed over to the shipping carrier. If your tracking does not update immediately, please allow some time for the carrier system to refresh.
Customs, Duties, and Import Fees
International customers may be responsible for any customs duties, taxes, import fees, or local charges required by their country. These fees are not controlled by PuraPaws and are the responsibility of the customer when applicable.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
PuraPaws is not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information. We will help check the tracking status and assist you with the next steps.
Contact Us
If you have any questions about shipping or your order status, please contact us at: