Terms of service
Terms of Service
Welcome to PuraPaws. Throughout this website, the terms “we”, “us”, and “our” refer to PuraPaws. By visiting our website or purchasing from our store, you agree to the following Terms of Service.
Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or purchase from our store.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products, website, or services for any illegal or unauthorized purpose. You also agree not to transmit viruses, malware, or any harmful code through our website.
2. Product Information
We make every effort to display our products, descriptions, images, features, and pricing as accurately as possible.
However, product colors, appearance, packaging, or small design details may vary slightly due to screen settings, lighting, product updates, supplier updates, or manufacturing differences.
PuraPaws reserves the right to update, change, or discontinue any product at any time without prior notice.
3. Orders and Payment
When you place an order with PuraPaws, you agree to provide accurate, complete, and current billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order if we believe the order contains incorrect information, suspected fraud, unauthorized activity, or other issues that may affect fulfillment.
All prices are listed in the currency shown at checkout. Prices, discounts, and promotions may change at any time without notice.
4. Shipping and Delivery
We offer free standard shipping on all orders.
Most orders are processed within 24–72 hours after payment is confirmed. Once your order is shipped, estimated delivery typically takes 7–14 business days depending on your location, carrier route, and local delivery conditions.
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs processing, holidays, weather conditions, incorrect addresses, or other factors outside our control.
Once your order has shipped, you will receive a tracking number by email when available.
5. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or a short video showing the issue. We will review your case and help with a suitable solution.
6. Customer Responsibilities
You are responsible for making sure your shipping address, contact information, and order details are correct before placing your order.
PuraPaws is not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete addresses provided by the customer.
You are also responsible for using and maintaining the product properly according to normal household use and care guidelines.
7. Third-Party Services
Our store is powered by Shopify and may use third-party services for payment processing, shipping, analytics, email communication, and other website functions.
We are not responsible for the actions, policies, or performance of third-party service providers. Your use of third-party services may also be subject to their own terms and privacy policies.
8. Accuracy of Information
We do our best to keep the information on our website accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping times, or other content.
We reserve the right to correct any errors, update information, cancel orders, or change content at any time without prior notice.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, product names, layouts, and design elements, is owned by or licensed to PuraPaws and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content from this website without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law, PuraPaws shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our products are provided for normal household pet care use. We do not guarantee that any product will meet every individual pet’s preference, behavior, or health condition.
11. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
Your continued use of our website after any changes are posted means that you accept the updated Terms of Service.
12. Contact Information
If you have any questions about these Terms of Service, please contact us at: